Covid19 Update and Resources



To Our Valued Customers:
First, the entire Ortho Technology Team would like to thank you for the important role you play each day in protecting and improving public health. Our society is facing incredible challenges because of the COVID-19 virus, which is unprecedented in modern times. Second, I want to assure you that our primary concern is for the safety and well-being of our customers and our employees. For that reason, we have taken a number of proactive measures in consideration of this global concern. As many countries and states begin to reopen, we are here for you, and ready to support and continue to take care of your needs when you’re ready.

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What we are doing to continue to serve and take care of you:

  • We will continue to be available to serve your needs over the phone:
    (800) 999-3161 in the United States and (813) 501-1650 Outside of the US.
    • Monday – Thursday: 9:00 AM to 5:30 PM EST
    • Friday: 9:00 AM to 3:00 PM EST
  • We continue to offer 24/7 product information, bill payment requests, and ordering capabilities online at
  • We are making efforts to protect, reinforce, and ensure the continuity of our manufacturing and shipping operations to deliver the Ortho Technology products you trust to deliver quality care to your patients.

Precautions we are taking to keep our team safe and to minimize transmission of the virus include:

  • Following guidance from the U.S. Centers for Disease Control and the World Health Organization.
  • We are equipping our office-based team, including our telephone sales and customer service teams, to work from home as quickly as possible. We are staggering shifts to provide flexibility for our team that cannot work from home as well.
  • Restricting visitor access to our facilities.
  • Postponing or cancelling company-sponsored events.
  • Limiting employee travel.
  • Increasing the frequency and degree of cleaning and sanitization throughout our facilities.

Finally, know we stand ready to serve your needs, both now and in the future. We’re committed to the idea that together we can work through these difficult times. Please do not hesitate to reach out to our team if we can be of service and please stay safe.

Best Regards,
Shawn Potter
Director of Commercial Operations



OT Flex Pay

Ortho Technology is offering the option for you to stock up on products with extended invoice due dates greater than 30 Days. Click below to get details on how you can optimize your cash flow.


HS Financial Services

Henry Schein Customers have access to services such as the $200k cash-out refinance program, as well as a host of other financial services to help practices run smoothly again.



Office Reopen Checklist PDF

Click to download a room-by-room checklist for reopening your practice, to ensure your key tasks are taken care of.


Practice Recovery Program

Henry Schein is offering a suite of solutions centered on the steps necessary to re-opening your office including PPE, Deep Discounts, Patient Re-engagement, & More!


Socially Distant E-Ordering

Our praised online store makes it easy to build quotes, find orthodontic products, and order your supplies 24/7.



Analyze Your Practice with HS Tools

Henry Schein Dental has an array of Practice Analytic Tools so you can respond to your patient and staffing needs in real-time.


Utilize Phone Reps & Save Time

Less In-Office Interactions means Less Distractions.
The value of having a phone rep is both risk-reducing and time-saving. Our certified Ortho reps are available and ready to help: 1-800-999-3161