Numbers to Smile About!
At Ortho Technology, we strive for our clients’ complete satisfaction. The quality of our customer service, the ordering tools we make available, the speed of our delivery, and the quality of our products are all elements that stand to save your clinic time and money. Ensuring we are doing our very best to make the entire process as turnkey as possible means never resting on our laurels. That’s why we conduct a customer satisfaction survey every year to hear directly from the clinics we serve.
The 2018 numbers have just come in, and we couldn’t be more pleased with the results. With over 150 clinics participating in the survey, we are proud to report we received top marks across the board! From customer service to catalog design, the vast majority of responders gave Ortho Technology a 5 out of 5 “excellent” rating. Looking at these results, it’s clear last year’s breakout aspect of our company was the quality of our products.
Survey participants were asked to rate our bracket systems, buccal tubes, and wire products on a scale of 1 to 5, with 1 being “poor” and 5 being “excellent.” Not only did all of these products receive an average score above 4.5 but they also markedly improved on 2017’s stellar ratings. For example, our buccal tubes received a score of 4.44 two years ago. By refining our products, we bumped up this score to a whopping 4.65. That difference is what innovation looks like.
Best of all, we were able to hear directly from the doctors we work with every day. We received many glowing accolades, many of which named members of our team directly. Reading through these fantastic, heartfelt testimonials brought us so much joy. Thank you to everyone who took the time to write such kind words.
As always, there’s room to do better. Until we’re scoring 5’s across the board, we’ll always be driven to deliver a better experience. A small number of responders reported isolated incidents of delayed shipments and missing payments. Thank you for bringing these issues to our attention. You have our word that we are ironing out these systems to keep these errors from happening in the future. We deeply appreciate all of our survey responders and are looking forward to wowing you all over again this year!